Rules of booking, residing and fee
1. Reservations, check-in and Out of guests around the clock.
2. Booking is guaranteed, provided financial guarantees at least the first night at the hotel. Options for financial guarantees: payment in cash at the hotel, credit card payment at the hotel, credit card payment by means of booking with a credit card, bank transfer payment.
3. With guaranteed reservation for a guest room retained within one day from the day of arrival. In case of delay the guest more than a day or arrival, the hotel keeps the cost of one night stay in a reserved room.
4. Guest may cancel the booking in case of change of their intentions. Cancellation of guaranteed reservation at least 24 hours before arrival, and only in writing. In this case, prepayment or refundable deposit remains on the guest account in future races. In case of late cancellation the hotel is entitled to compensation in the amount of 100% of the price of one night. Other conditions of cancellation are accepted in accordance with the signed agreements for the provision of services.
5. Check in at the hotel on the basis of presentation of identity documents specified in the Order of Ministry of Internal Affairs of the Russian Federation from 28.12.2006 № 1105 "On approval of the administrative rules of the Federal Migration Service for the provision of public services for the issuance, replacement and execution of state functions to integrate passports Russian citizen identity of a Russian citizen on the territory of the Russian Federation ", the Federal Law № 115 dated 25.07.2002" On the Legal status of Foreign citizens in the Russian Federation ", the Federal Law" on Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation »№ 109 -FZ of 18.07.2006g. Ordinary passport of Russian citizens, driving licenses, including international standard, not the documents giving the right to settle in the hotel.
6. All guests staying in hotel guestrooms must be registered.
7. Checkout time (time-out) - 12 hours. Check in time - 14 hours In early arrival from 00.00 to 12.00 will be charged the cost of one night stay. For late check-out from 14.00 to 23.00 will be charged at half price.
8. Children up to 12 years (without extra bed) stay free of charge.
9. Arrival at the hotel the guest pays the price in full. Additional services are paid upon departure at the end of the temporary stay and departure from the hotel. Guest can make a deposit payment for additional services.
10. Payment for accommodation and additional services performed on the price list approved by the CEO of the hotel. Payment for services can be made in any form. The hotel accepts credit cards: Visa, MasterCard, AmericanExspress.
11. The rooms are equipped with safes designed for storage of personal property guests. The hotel is not responsible for the safety of things not placed in the safe.
12. Guests should take care of the property of the hotel, keep quiet and order. Damages to the hotel, subject to reimbursement under the Act on property damage.
13. Guests staying at the hotel and enjoying the services of spa-center, you must observe the rules of spa-center.
14. To ensure the personal safety of our guests and keep order on site video surveillance. The hotel has the right to refuse service to anyone visiting the influence of alcohol or drugs.
15. To prevent fire, guests recommended strictly comply with the general rules and regulations for fire safety.
16. Smoking throughout the hotel is not permitted.
17. Drinking alcohol in the lobby of the hotel is strictly prohibited.
18. In case of violation of the rules of residence, the hotel has the right to refuse a guest in the future residence or on site.